SHIPPING & RETURNS
Shipping Policy
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THE BRIDES GOWN is committed to deliver your order in the best possible safe way using the best logistics in town. We try our hardest to ensure that we provide the most efficient dispatch and make sure that your goods reach you as swiftly as possible.
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Once an order is received, we begin preparing to ship out the product as per the last date the tailoring is done. However, depending on the delivery location your orders can take about 3-8 working days to reach you we would be contact you before we ship your order
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Now we are providing free shipping across India on all orders.
While we strive to be open 365 days a year, deliveries may not be available during certain public holidays.
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The risk of delayed delivery is borne by the customer if the information provided for delivery in terms of address and related is incorrect.
Delivery time is also subjective to delays arising out of bad weather conditions, strikes or any other unexpected delay from our logistics partners.
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Address once provided cannot be changed before or during delivery slot. If there are unavoidable circumstances, The Brides Gown
reserves the right to accept or decline on a case-to-case basis.
Refund & Return Policy
If the customer has made a payment in full 100% towards the purchase and if the product has been delivered to the customer and if the customer is not satisfied with the product, then we would try to offer an alternate solution to help rectify the issue. And if still the customer requests for a refund then the customer must immediately book the product for return shipping within 24 hours from the time of the product been delivered to the customer and the customer must share the receipt of the booking via email or WhatsApp or SMS to us. Shipping charges would be returned back to the customer for their return shipping.
Important : If the product reaches us and found tampered or color stained or damaged no refund would be issued to the customer. The product would be reshipped back to the customer.
Refund amount : If the customer had paid the full amount 100% of the invoice bill value 50% of the invoice amount would be returned back after deduction of labour and fabric cost within 7 business days same way as the original mode of payment made.
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If the customer had paid only 50% of the invoice value. Then we would still deduct labour and fabric charges if the work has already been commenced. (24 Hours after the purchase invoice)
If the purchase has been made for any order we take 24 hours time to commence work on the product. If the customer plans for a cancellation then the customer needs to contact us immediately within 24 hours via direct call or mail or WhatsApp or SMS. Failing to do so the fabric and labour charges would be added.